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Trying to Control Outcomes
When uncertainty rises, control often feels like the responsible response. More reporting, more checkpoints, more approvals. The problem is that control changes more than process. It changes the environment, and the way responsibility, judgement, and initiative are experienced around the work. Imagine a review meeting after a difficult quarter where a dashboard shows more red numbers than anyone hoped to see. The conversation turns toward control. More reporting. More checkpo

Niclas Norgren
Apr 82 min read
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